Blog
Blog
-
Recent Posts
Recent Comments
- Steve Borek on What’s Your Story?
- Christine Byrnes on What’s Your Story?
- Steve Borek on What’s Your Story?
- Susan Greene on What’s Your Story?
- Steve Borek on What’s Your Story?
Archives
Categories
- Assessments
- Awareness
- Behavioral Assessments
- Books
- Brain
- Career
- Change
- Customer Satisfaction
- Decision Making
- Emotional Intelligence
- Employee Development
- Employee Disengagement
- Employee Retention
- Executive Coach
- Focus
- Gen Y
- Generational Differences
- Goal Setting
- Job Benchmark
- Job Matching
- Leadership
- Learning
- Marketing
- Mindset
- Passion
- Performance
- Personal Accountability
- Personal Discovery
- Procrastination
- Self Care
- Strengthening Your Bench
- Talent
- Team Advantage
- The Leadership Challenge
- Uncategorized
- Vision
Meta
Category Archives: Customer Satisfaction
What Do You Do With An Unreasonable Customer?
Last week, I received an email from Jimmy, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. … Continue reading
How Do I Create Loyal Customers?
They say it’s easier to sell to an existing customer vs. acquire a new one. So, how can you create a solid base of loyal customers who’ll become raving fans of your company? Shock the hell out of them and do something your … Continue reading
Challenge the Process – Average is over
I read an article in the NY Times by Thomas Friedman titled “Average Is Over.” I can’t agree with him more. We have choices in regards to products and services. Lots of them. If you receive average tasting food at a restaurant, … Continue reading
