As we head into the Thanksgiving holiday weekend, who will you have to become, to give yourself the gift of forgiveness?
For your mental and physical well-being, forgive sooner rather than later. None of us know our expiration date.
Photo courtesy of Fuzzyyol
Recently, I had a conversation with a good friend regarding something someone did to him in the past. As I listened to them relive the experience, for the fourth or fifth time in my presence, I could feel the emotions gushing in, over, and through him: anger, frustration, regret, and sorrow to name a few.
My intuition told me anger was at the top of the list. Continue reading
Before becoming a coach, I was a sales executive in the IT industry for over 20 years. I saw my share of situations during every phase of the selling process including: prospecting, site surveys, product demonstration, objection handling, closing, price negotiation, delivery, and post sales support.
Photo courtesy of final gather and Flickr Creative Commons
During my career, I can’t think of a single time when I wasn’t able to swiftly turn an irate customer into a happy one. For some strange reason, I welcomed these opportunities. There’s a challenge jumping into the fire and bringing calm to a situation. Continue reading