Last week, I received an email from Jimmy, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no.
Though, when I was a sales executive in the high tech software world, I had my share of customers who were very very hard to please.
In my coaching business, I could only think of one client out of several hundred whose been unreasonable. Lucky? Perhaps. I think I do a real good job at setting the right expectations. Continue reading