Disengaged Ice Cream Dude

Disengaged Ice Cream Dude

Last year I did a fantastic job of mindlessly inhaling food with no regard as to what the grub would do to my physique, brain, or energy. Case in point. Ice cream. Every six months, give or take, I hop on an unbridled binge where I indulge in Cold Stone Creamery...
You’re the Face of The Company

You’re the Face of The Company

We’ve all had our share of stellar and awful customer experiences. I’ve been wowed by Five Guys, blown away by Apple, amazed by the consistency in going over and above at Wegmans, and pleasantly surprised by a leadership moment at Holiday Inn. On the flip...
TD Bank Customers Feel It

TD Bank Customers Feel It

How do you choose to do business with one company vs. another? Which is it? Price Location Product Service Name Recognition When it comes to a brand, I like Kid Rock’s quotation: If it looks good, you’ll see it. If it sounds good, you’ll hear it. If...