You’re the Face of The Company
by Steve Borek | Oct 19, 2014 | Customer SatisfactionWe’ve all had our share of stellar and awful customer experiences. I’ve been wowed by Five Guys, blown away by Apple, amazed by the consistency in going over and above at Wegmans, and pleasantly surprised by a leadership moment at Holiday Inn. On the flip...
Wegmans Provides The Best Customer Experience
by Steve Borek | Sep 7, 2014 | Customer SatisfactionWhat turns you on or off about a company’s customer service? I recently had a disappointing experience with a grocery chain here in Central NY. Let’s call them Poor Service Groceries. (PSG) I purchased a food product from PSG which didn’t agree with my system. I...
TD Bank Customers Feel It
by Steve Borek | Aug 24, 2014 | Customer SatisfactionHow do you choose to do business with one company vs. another? Which is it? Price Location Product Service Name Recognition When it comes to a brand, I like Kid Rock’s quotation: If it looks good, you’ll see it. If it sounds good, you’ll hear it. If...
What Do Customers Think About Your Product/Service?
by Steve Borek | Aug 10, 2014 | Customer SatisfactionWhile doing research, I came across the following story. I’m not sure who wrote it, nor who I should give accolades to, though I loved the message. I hope you do to. A little boy went into a drug store, reached for a soda carton and pulled it over to the...
What Do You Do With An Unreasonable Customer?
by Steve Borek | Feb 10, 2013 | Customer Satisfaction, Gen YLast week, I received an email from Jimmy, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales executive in...
The assessment proved to be a valuable tool in helping me understand my behaviors, values, talents, and acumen. Steve Borek leveraged the results of my TriMetrix HD report to fast track the goals of my business. The ROI for the assessment alone was one month. My coaching sessions with Steve are getting me focused on taking my business to the next level.
Steve is an authentic energetic coach. We met as coaching students several years ago and have continued our professional relationship as coaching colleagues. I have coached Steve and been coached by him. I have been a guest speaker in his Coaching SIG (Special Interest Group) & played substitute host for him on one occasion. No matter the interaction, Steve shows up 100% whether as a friend, coach, leader, etc. His warmth and humor are always a plus but especially when one is navigating challeng… Read more
Steve is one of the most energetic professionals I have had the pleasure to work with during his time as a Director with the Baldwinsville Chamber of Commerce. He continually thinks outside the box, consistently presenting innovative ideas and thoughts. One of Steve’s finest attributes, in my opinion, is his incredible gift for public speaking. He is remarkably engaging, as well as fun to watch and hear! Paired with that is a sincere desire to listen and learn from and about his peers.
Our coaching calls gives me one hour a week to hit the pause button and focus on what’s really important. Things have taken off for me and my company. Steve, you rock!
More than anything, Steve Borek gave me a soundboard to speak out loud some of the things that were rattling around in my head. I was on a treadmill without a clear direction. You’re probing, inquisitive, and non-judgmental questions helped me to clarify and explore various avenues and tackle key issues.
In the end, I came away with a plan of action that gave me something concrete to work on. I feel better that I’m more productive and working towards a more clearly defined goal.… Read more
I have had the pleasure of working with Steve in a coaching relationship. Throughout my career I have a variety of great mentors and superiors who have given me wonderful advice and guidance but working with Steve was an incredible experience that will stay with me for a long time.
Everyday in business we face problems, look to set goals and look to improve both ourselves and our working environment. All to often that day-to-day becomes very repetitive and mundane and we lose an edge that keep… Read more
It’s comforting to have Steve in my corner, he’s always listening to pick me up, set me straight to achieve the desired outcome. Steve’s unique perspective helps me achieve the unthinkable.
My title can be “Seeing the big picture.”
I can’t tell you how grateful I am to have been able to work with you through the Now What program. At the end of the process I am a much different person than I was going in! I now have a much clearer vision and more positive outlook for my future. I am very excited to experience the person I get to be as my career moves forward thanks to your expert guidance!
I grew my business 600% within one year! Steve helped me to figure out for myself what needed to be done to get my business rolling. He helped me to think about my victories in the week to continue into the next week. I looked forward to my weekly coaching call. Highly recommended!! Thanks Steve.
When I initially contacted Steve Borek, I was having trouble relating to my Gen Y coworkers. Steve helped me look at my leadership style, develop an action plan and stick to benchmarks I set for myself. I went from feeling like Eore in Winnie the Pooh to being more dynamic and authentic in my workplace.
Steve was an amazing resource who helped me to focus and make major changes in my life in the “Now What – 90 Days To A New Life Direction” program. After focusing more on my unrecognized strengths, I created a business plan and made an intercontinental move. I was able to keep my fears under control and Steve helped me stay accountable to my goals.
Having a coach to help and encourage me with my plan was an investment that made all the difference and I realized things about myself that are inv… Read more
Steve is someone I greatly admire as a coach and respect for his desire to understand beyond the surface information. He takes personal accountability for his client’s success and is 100% committed to using all available resources to support his client.
Steve was an excellent coach. His attitude was laid back, honestly interested in my success, and held me accountable every step of the way. His counsel helped me follow through on a paradigm change fostering personal growth & direction. As an individual with many options and talents, it can be hard to pursue a path that leads to genuine satisfaction within a career. Unhappy with where my choices had led me, Steve challenged me to not view my education & employment history as restrictions, but to… Read more
I would recommend Steve Borek to anyone as an Business/Executive Coach. I have been nominated, I have won awards and I’ve been acknowledged for my contribution and work in theatre and art. There is no reason to hide it. Steve Borek led me to this understanding and it has freed me up.
I hired Steve to mentor me as I pursued my ACC certification through the ICF. Steve is a gifted coach and brings his considerable talents to his mentor coaching. As a mentor coach, he provided me with a framework to review the ICF competences in a way that was safe, educational, and inviting. I would highly recommend Steve to anyone who needs a coach.
Working with Steve on “Now What” was a fresh approach to tackling that burning question, “what is next for me?” The twelve week process was exceptional and intentional. It took me from a place of feeling like I was grabbing at anything I could get a hold of to a place of standing from above looking at my options and intentionally picking and/or going for what I want based on what my passions are. Since I have completed this process I feel free and focused and see the results of this proc… Read more
Just wanted to share my good news with you.
I recently passed all four of my CPA exams. So now I’m in Louisiana with my boyfriend working at a small CPA firm until I’ve gotten a year of experience and can get my license. Good Steps in the right direction.
Thanks for your help, I wanted to pass on good news!
This coaching was most helpful. The sessions helped me greatly in clarifying goals and learning more about the direction that would be best for me to head in. The coaching experience was terrific.
Mr. Borek was a great coach. Never directing, but being supportive in my desired efforts and outcomes. He made himself available to me if ever needed and that was very much appreciated. I would refer him to others without hesitation. Thank you so much!!!!
I worked with Steve and his focus and goal system, mPwr10. Being a Type A sales rep, I was looking to get a daily focus and crush my goals. I’ve purchased other systems that were four times the price yet fell short. Steve’s mPwr10 system delivers. Eighteen months later, Steve’s system has me on track and it takes only 10 minutes a day. Steve’s knowledge and ability to unleash my dormant potential and reveal what was holding me back shined through. Inside the first two months, it was evident that… Read more
Steve has help me be committed to get better. In the time that we’ve spent together, it’s given me an internal tool set to help the other person I’m talking to. Steve gets Gen Y’rs. We care about larger goals that help others. We want to change the world for the better, not just to have better things. I want to create an impossible future by shaking industries, communities, cultures, and the world. Steve helps me to believe I can create an impossible future.
I recently worked with Steve on an area important to my long-term growth and development and found him to be professional, focused and very adept at effectively helping me devise my own strategy. Needless to say, I had a successful outcome and would recommend him without reservation to any other small business looking for a coach and mentor.
Steve Borek’s approach gave me an immediate and accurate assessment of the things that blocked my way, and helped shine light on positive and productive steps to take me where I wanted to be. Thanks Steve.
At the beginning of each session Steve Borek first established what my goals were for the conversation. During the course of our conversation he would make me come to the realization of how I could attain the goal that I was seeking. Although I would often beg him for his opinion or ask him to give me an answer, he managed to lead me to find the answers which fit my personality and situation which helped build my confidence. At the end of the conversation, Steve would then ask me what I could ac… Read more
Coaching was not what I thought it would be. Steve has a way of getting me focused on what’s important. I drove the agenda of where I wanted to go. The weekly coaching calls has honed my leadership skills and job performance.
Tip of the Day
One small crack does not mean that you are broken….it means that you were put to the test and you didn’t fall apart. ~ Linda Poindexter >>> Just keep moving.
“People are always blaming their circumstances for what they are. I don’t believe in circumstances. The people who get on in this world are the people who get up and look for the circumstances they want, and if they can’t find them, make them.” ~George Bernard Shaw
You can’t help everyone, but you can help someone.
As I pulled into the environs of Asheville, I saw a homeless person standing on a corner, holding his proverbial cardboard sign. It read, I’m dreaming of a cheeseburger. I’ve never seen a more innovative message from a floater. This man has dormant potential. Anyone that creative has the ability to turn things around. I hope he does.
“The ability to learn faster than your competitors may be your only sustainable competitive advantage.” ~ Arie de Geus >>> The competition isn’t standing still. What are you learning?
Failing is the price you pay to enter the discovery room.
What’s the story you’re telling yourself? Are you describing your past or present or feeding yourself a script that will change your future?
Waiting for everything to be perfect is paralysis through analysis.
Spinning wheels or traction? My clients live in the latter.
Acknowledgements are gifts. How many gifts will you give today?
Stop shoulding all over yourself.
The short way is the long way and the long way is the short way.
The best leaders I’ve known create more leaders.
Be intentional about who you want to become.
If you’re not having fun, you’re doing something wrong. ~ Groucho Marx >>> Every day I make someone laugh. It’s who I am. My oxygen. Hearing others laugh and smile gives me life.
Pick the day. Enjoy it – to the hilt. The day as it comes. People as they come… The past, I think, has helped me appreciate the present – and I don’t want to spoil any of it by fretting about the future.
Change is one step away if you’re willing.
Be real. There’s a reason Brad Pitt gets huge bank to be someone else. It’s hard to do. Just be yourself.
You’ll never get ahead of anyone as long as you try to get even with him. ~ Lou Holtz Translation? Let it go. You’ll feel lighter a lot quicker.
Are you the orchestra leader of your own life or are you allowing society and its institutions to dictate you how to live? Are you playing by someone else’s rules or creating your own? ~ Steve Siebold, Author, FAT LOSER! Mental Toughness Book for Dieters
And once the storm is over, you won’t remember how you made it through, how you managed to survive. You won’t even be sure that the storm is really over. But one thing is certain, when you come out of the storm, you won’t be the same person who walked in. That’s what this storm is all about. ~ Haruki Murakami
Desperation can cloud your thinking process. A coach can see what you can’t or aren’t willing to see.
Whatever makes you weird, is probably your greatest asset. ~ ~Joss Whedon >>> What’s your weirdness? 🙂
Goals help you create an unconscious strategy to move in the right direction.
Is your glass half empty or half full? Whatever your answer, put it all in a bigger glass! 🙂
Leaders are learners.
So many books, so little time.
I help clients stretch their minds and go to places they’ve never been. Once they expand their surroundings, reverting back to their outdated environment is never an option.
Great leaders inspire a shared vision.
What’s your life been about? Personally? Professionally?
The hardest part is taking the first step. Then taking another and another. Each successive step is easier than the previous one.
To crush your endgame you’ve got to be willing to commit. There is no Plan B.
Always remember that you are absolutely unique. Just like everyone else. ~ Margaret Mead >>> Show the world who you are.
Life is to be lived. ~ Katharine Hepburn >>> Are you living or simply surviving?
What’s the story you’re telling yourself? Don’t like your results? Change your story.
Where there’s smoke, there’s fire. What signs are you ignoring that can potentially cook your business like a charred hot dog? p.s. I put mustard on my hot dog. Ketchup? Sacrilegious. ;-p
“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming Wow! What a Ride!” ~ Hunter S. Thompson
You can never be ready. There’s way too much information to know.
I succeeded by saying what everyone else is thinking. ~Joan Rivers >>>What do you really want to say?
Complacency is death.
Would you like a different outcome? Let’s board a new train with fresh useful baggage.
You lost the deal, client, job, etc. Feeling bummed about it? Don’t waddle in the muddle too long. Otherwise, you risk not seeing the next opportunity.
To be a real entrepreneur you always have to be looking forward. The moment you rest on your laurels is the moment your competition overtakes you. ~ Richard Branson >>> Most biz owners do enough to stay afloat.
“Being negative only makes a difficult journey more difficult. You may be given a cactus, but you don’t have to sit on it.” ~ Joyce Meyer >>> Take ownership, take action, and make it happen.
Usually, I don’t have the I Dream of Jeannie solution. Meaning, in one or two calls you’re totally transformed. Not usually the case. Change takes time.
All things are difficult before they are easy. ~ John Norley >>> When I struggle with something new I simply think I’m learning something new. This one thought changes my entire view of what I’m going through.
Keep on keepin on. You’re almost there.
Average is over. Be memorable to those you serve.
Meditation relaxes the mind. Until a few years ago I wasn’t a fan. Jerry Seinfeld practices Transcendental Meditation twice a day. He says it’s like your phone charger. TM gives him energy.
Leaders are always being watched.
If it’s important enough, you’ll find a way. If it’s unimportant you’ll come down with excusitis: all the reasons why you can’t do it.
No matter how busy you are, you must take time to make the other person feel important ~ Mary Kay Ash >>> Ahem. Stop looking at your electronic device.
Everything you want or who you desire to become begins with a choice.
Sometimes you’ve got to just get out of your own way.
What do you want more than anything else? Are you willing to do whatever it takes to get it?
“Begin challenging your own assumptions. Your assumptions are your windows on the world. Scrub them off every once in awhile, or the light won’t come in.” ~ Alan Alda >>> When’s the last time you cleaned your windows?
What’s the cost of not starting today?
Shine the spotlight on your team while applauding in the wings. Humility is the sign of a great leader.
You get to choose.
I admire a person who’s willing to do whatever’s necessary. ~Jack Sparrow >>> Are you willing?
“We all are manufacturers in a way – making good, making trouble or making excuses.” ~ H. V. Adolt >>> What kind of a manufacturer are you?
“Loosen up; you’re not going to convince them anyway. Speeches aren’t about turning archenemies into cheering supporters. Presentations are mainly opportunities to reassure those who already agree with you that you’re a horse worth betting on” ~Tom Peters
Saying things will eventually get better is a hope strategy. How’s that workin for ya?
“The only way around is through.” ~ Robert Frost >>> Does it feel scary? Great. Watch what happens when you get to the other side of fear.
Where is your focus? For most it’s on what they don’t want. Where your focus lands, is where your focus expands.
“In order to be irreplaceable one must always be different.” ~ Coco Chanel >>> Average is over. Set yourself apart so people notice. Otherwise you’ll blend with the masses in the land of mediocrity.
“I write one page of masterpiece to ninety-one pages of shit. I try to put the shit in the wastebasket.” ~ Ernest Hemingway >>> Early on, this quote helped me feel more confident about my blog writing.
Your intuition and your intellect should be working together… making love. That’s how it works best. ~ Madeleine L’Engle >>> When was the last time your intuition and intellect had a loving moment?
If you’re dissatisfied with your current life, ask yourself what your current life is a metaphor for. ~ Steven Pressfield >>> Well?
Cause I need to move, I need to wake up… I need to change, I need to shake up. ~ Melissa Etheridge > >>When clients hire me, things start to change. Their energy is different. That’s what it’s about. Changing your energy.
A coach is the mirror to your blind spots.
Take a look at your performance over the last month, quarter, year, etc. Where ever you land on the scale is a direct result of your thoughts. Change your thoughts and you’ll change your performance.
To change your results, you must change how your world is wired. What are you doing to improve your wiring?
Being authentic requires courage. Been there. I have the T-shirt.
Why not you? Huh?
I wasn’t poor back then, I just didn’t have any money. Mary Carillo’s commencement address, to the Elon graduating class of 2014. >>> It’s all a matter of perspective.
What if your customer could look inside your business. What would they see?
“Do not grow old, no matter how long you live. Never cease to stand like curious children before the Great Mystery into which we were born.” ~ Albert Einstein >>> Be more childlike; in a state of curiosity.
Celebrate every W.
“The ability to learn faster than your competitors may be your only sustainable competitive advantage.” ~ Arie de Geus >>> The competition isn’t standing still. What are you learning?
Does your business need buffing? Where would you begin first?
I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance. ~Steve Jobs >>> Consistent action is the key.
“Too often, we put up with mediocrity, telling ourselves that later in life we’ll do what we want.” ~ Daniel >>> Most people land on the island of mediocrity. Ho hum.
You were going to make a change last month, last year, etc. though you put it off. How’s that working?
A coach helps you to get where you want to go, faster. The superior man is modest in his speech, but exceeds in his actions. ~Confucius >>> Actions speak louder than words. Easier said than done.
Be patient when it seems things are not going right and may never be right again. Accept that what is yours will come to you in the right way at just the right time. ~ Iyanla Vanzant >>> Ya gotta believe!
A trained coach helps the client uncover and own the new direction. The new place is in the clients bones. They just can’t see it. A coach really helps.
Where the focus goes the focus grows. What focus seeds are you planting?
When you immerse yourself in the things you love, and I mean actually love, something happens. You begin to get excited and inspired. ~ Tom Wittlin >>> Focus on clients, projects, etc. that get you jazzed!
In what way are you different from one year ago?
Hopefully your professional career pays the light bill. Is it lighting you up? If yes, you’re part of the 29%. The majority, 71% of the workforce, are disengaged from their jobs. I can help you change that.
Success is inevitable when the plan aligns with your who.
Are you paralyzed with fear? That’s a good sign. Fear is good. Like self-doubt, fear is an indicator. Fear tells us what we have to do. Remember our rule of thumb: The more scared we are of a work or calling, the more sure we can be that we have to do it. ~ Steven Pressfield >>> Like the time I danced the runway in front of hundreds of strangers to raise money for charity. Scary! But I did it!
They’ll never change! You’ve heard this or even said it to someone else. I’m in the *People * Can * Change * Business.* I see transformations happen all the time.
OK, keep thinking about it. At some point, you or your idea will become irrelevant.
“If the doors of perception were cleansed every thing would appear to man as it is, Infinite. For man has closed himself up, till he sees all things thro’ narrow chinks of his cavern.” ~ William Blake
The superior man is modest in his speech, but exceeds in his actions. ~Confucius >>> Actions speak louder than words. Easier said than done.
Creating sustainable change in your business requires sustainable behavioral change. A qualified coach can help you with both.